Contact Us

CertoMax

Email: support@certomax.com

Company name: ELIXOVS GLOBAL LIMITED

Address: Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong.

We will reply to emails within 12 hours during working/ business days.

Track your order

Instantly check the status of your order using the tracking form below (enter your order number, email or tracking number).

Tracking FAQ

When will my order arrive?
  • Processing time: 2 to 3 business days (we prepare your order).
  • Delivery time: 5 to 13 working days after handover to the transport company.
  • Example: Ordered on Monday → Shipped by Wednesday → Delivered in 1 to 2 weeks.
My tracking number shows no updates.
  • Allow 3 to 5 business days: carriers often scan packages in batches when picking them up.
  • Still no update after 5 days? Contact us so we can investigate!
  • Status "Information received": Most orders begin to be shipped within 2 to 5 days of this status.
How do I find my order ID?
  • Your order ID can be found in your order confirmation email. It usually starts with "#S" and contains numbers and letters.
My order is marked as "Delivered", but I have not received it.
  • Check with members of your household or your neighbors.
  • Check the delivery address in your order confirmation email.
  • Contact your local post office or carrier for delivery details (e.g., GPS proof of deposit).

Need more help? Fill out the form below and our team will get back to you quickly!