Frequently Asked Questions
Do you have any questions or comments? Don't hesitate to contact us and say hi! Business hours: Monday to Friday, 8am to 4pm.
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How do I place an order?
Simply browse our products, add items to your cart, and complete your purchase. You can pay using credit/debit card, PayPal, or other available payment methods.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and digital wallets such as Apple Pay and Google Pay.
How long does shipping take?
Shipping typically takes 7 to 10 business days within the United States. For international orders, shipping can take 10 to 15 business days, depending on the destination and customs processing time. You will receive a tracking number once your order has shipped so you can follow its progress.
Can I modify my order after placing it?
Please contact us immediately. We will try to accommodate the changes if the order has not yet been processed. Email: support@certomax.com
Will my item come in any packaging?
Yes, all our skincare products come in protective and aesthetically pleasing packaging to ensure they arrive in perfect condition. Each product is securely packaged, and we use eco-friendly materials whenever possible. Furthermore, many of our products come in recyclable packaging to support sustainability.
Do you ship internationally?
Yes, we ship to select countries. International shipping times and rates vary by location.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email to monitor its delivery status.
What is your return policy?
We offer a 30-day return policy for unused items in their original condition with tags attached.
How is my personal information protected?
We use industry-standard security measures and never share your personal information with third parties.
How can I contact customer service?
Need more help? Our customer support team is ready to assist you. Email: support@certomax.com